Privacy Policy
Effective Date: 30 September 2024
At Shopline KE, your privacy and the security of your personal information are very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website and services.
Information We Collect
We collect information to deliver a better, safer, and more personalized shopping experience:
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Personal Information: Name, email address, phone number, shipping address, and payment details.
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Account Information: Usernames, encrypted passwords, preferences, and order history (if you create an account).
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Technical Information: IP address, browser type, device information, operating system, referring URLs, and pages viewed.
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Customer Support Information: Any information you voluntarily provide when contacting us, participating in surveys, or entering promotions.
How We Use Your Information
We use your information for the following purposes:
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To Process Orders: Handle payments, ship products, and communicate order updates.
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To Improve Our Services: Analyze usage trends, personalize your shopping experience, and enhance our product offerings.
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To Communicate with You: Provide customer support, send promotional offers (with your consent), and share important account notifications.
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To Prevent Fraud: Protect against unauthorized transactions and misuse of our services.
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To Comply with Legal Requirements: Meet legal obligations or respond to lawful government requests.
How We Share Your Information
We may share your information under these conditions:
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Service Providers: With trusted third-party partners who assist with payment processing, shipping, IT support, and customer service.
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Business Transfers: If our business is acquired, merged, or sold, your data may be transferred as part of that transaction.
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Legal Compliance: When required by law or to protect our rights and legal interests.
Your Privacy Rights
You have the right to:
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Access and Update: Review and edit your personal information via your account settings.
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Opt-Out of Marketing: Unsubscribe from marketing emails using the link in our emails.
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Request Data Deletion: Ask for your personal information to be deleted, except where retention is legally necessary.
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Request Data Portability: Obtain a copy of your personal data in a commonly used format.
Data Security
We take strong security measures to protect your personal data:
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Encryption: All sensitive data is encrypted during storage and transmission.
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Access Controls: Only authorized personnel can access your information.
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System Monitoring: Our systems are regularly reviewed for potential vulnerabilities.
Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from anyone under this age.
International Data Transfers
As a Kenya-based business, your information is processed and stored in Kenya. By using our services from outside Kenya, you consent to the transfer and processing of your data in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this policy occasionally. Material updates will be communicated via our website or email.
Contact Us
For questions or concerns about this Privacy Policy, please contact us:
📧 Email: [email protected]
📞 Phone: +254 793 876 232
📍 Physical Address: Nairobi, Accra Road, Tea Room Stage, Junction Trade Centre Building
