Refund and Returns Policy

SHOPLINE GIFTS KENYA ONLINE

Introduction

At SHOPLINE GIFTS KENYA ONLINE, we strive to provide exceptional customer satisfaction. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

Eligible Returns

Unused Products: Items must be unused, in their original condition, and with all tags attached.
Defective or Damaged Items: Products with manufacturing defects or damage will be eligible for a return or replacement.

Non-Returnable Items

Customized Products: Products specifically tailored to your preferences cannot be returned.
Perishable Items: Items that are perishable or have a short shelf life cannot be returned.

Return Window

You must initiate a return within 2 days of receiving the product.

Return Process

Contact Us: Email us at info@shoplineke.com or call +254 793 876 232 to request a return authorization.
Packaging: Carefully repackage the item in its original packaging, including all accessories.
Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method.
Inspection: Upon receipt, we will inspect the returned item to ensure it meets our return policy criteria.

Refunds

Approved Returns: For eligible returns, we will process a refund to your original payment method within [number] business days of receiving the returned item.
Defective or Damaged Items: If the item is found to be defective or damaged, we will offer a replacement or refund at our discretion.

Exceptions

Restocking Fee: A restocking fee may apply in certain cases, such as for items returned without authorization or not in their original condition.
Shipping Costs: Shipping costs are generally non-refundable, unless the return is due to our error.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at: