Shipping Policy
Effective Date: 30 September 2024
At Shopline KE, we are committed to providing fast, affordable, and reliable delivery services to our customers. Please review our shipping policy below for details on how we process and deliver your orders.
1. Delivery Locations
We currently deliver within Kenya. Deliveries outside Nairobi may require additional time and may incur extra delivery fees based on the destination.
2. Delivery Timelines
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Nairobi Deliveries: 1–2 business days
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Other Regions: 2–5 business days
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Fees
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Nairobi Deliveries: KES 300
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Other Regions: Delivery fees vary based on your location — the exact fee is displayed at checkout.
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Free Delivery: Orders above KES 20,000 qualify for free delivery within Kenya.
4. Order Processing
All orders are processed within 24 hours after payment confirmation. You will receive an order confirmation email or SMS once your order is received.
5. Tracking
Once your order has been dispatched, you will receive a confirmation email and/or SMS with your tracking details and expected delivery timeline.
6. Delays
In the event of unavoidable delays (such as adverse weather, security concerns, or logistical disruptions), we will promptly notify you and work to resolve the issue as quickly as possible.
7. Contact Us
For any delivery-related inquiries or concerns, please contact us:
📧 Email: [email protected]
📞 Phone: +254 793 876 232
📍 Address: Nairobi, Accra Road, Tea Room Stage, Junction Trade Centre Building
